Contact Smooch Support

💡You can reach Smooch support via email at [email protected]. Our team typically responds within 24 hours.

We're here to help. Whether you have a question about your account, need assistance with verification, or want to report a concern, our support team is available via email. We aim to respond to all enquiries within 24 hours during business days.

Email: [email protected]

💡Report safety concerns immediately using the in-app report button or email [email protected] — our moderation team reviews every report.

If you encounter a suspicious profile, receive inappropriate messages, or have any safety concern, please report it immediately. You can use the report button on any profile, or email our support team directly. Every report is reviewed by a human moderator — we take safety seriously and act quickly.

For urgent safety concerns, please also contact your local authorities.

💡Log in to your Smooch account to update your profile, change your password, manage notifications, or adjust your subscription.

You can manage all aspects of your account by logging in at members.smooch.com. From your account settings, you can update your profile, change your password, manage email notifications, update payment details, or adjust your subscription. If you need help with any account changes, our support team is happy to assist.

💡Smooch is operated by Trichotomic Inc, a dating technology company serving singles across 7 countries worldwide.

Smooch.com is operated by Trichotomic Inc, a registered company specialising in dating technology and platform infrastructure. We serve singles across the United Kingdom, Ireland, United States, Canada, Australia, South Africa, and New Zealand.